01
Who We Are
Complete Circle Consulting ("we", "us", "our") is a boutique marketing consultancy based in Victoria, Australia. We provide local SEO, Google Business Profile optimisation, website design and development, and ecommerce optimisation services to small and medium-sized businesses.
We operate this website at completecircleconsulting.com.au We are the data controller for any personal information collected through this website.
If you have any questions about this policy or how we handle your data, please contact us at info@completecircleconsulting.com.au
02
What Information We Collect
Information you give us directly
When you contact us through our website, book a discovery call, or otherwise communicate with us, we may collect:
Your name and the name of your business
Your email address and phone number
Your country and general location
Your website URL and details about your business
The content of any messages or enquiries you send us
Information about the services you're interested in
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
Your IP address and general geographic location
Browser type and version
Pages you visit and time spent on each page
How you arrived at our website (e.g. search engine, referral link)
Device type (desktop, mobile, tablet)
This data is collected via cookies and analytics tools. See our Cookie Policy for full details.
03
How We Use Your Information
We use the information we collect for the following purposes:
To respond to your enquiry — when you contact us, we use your details to respond and discuss your requirements
To provide our services — if you become a client, we use your information to deliver, manage and improve the work we do for you
To send you relevant information — with your consent, we may occasionally send updates, tips or news relevant to local business marketing
To improve our website — anonymised analytics data helps us understand how visitors use our site and make it more useful
To comply with legal obligations — we may need to process certain information to meet our regulatory and legal responsibilities
We do not sell your personal information. We do not share your data with third parties for their own marketing purposes. Full stop.
04
Legal Basis for Processing
We process your personal information under the following legal bases, depending on the context:
Consent — where you have actively provided information or opted in to receive communications from us
Contract — where processing is necessary to fulfil a contract with you or take steps at your request before entering into one
Legitimate interests — where we have a legitimate business interest that does not override your rights (e.g. analysing website performance)
Legal obligation — where we are required to process data to comply with applicable law
We operate primarily under Australian privacy law (the Privacy Act 1988 and the Australian Privacy Principles). Where we handle data from clients in the UK or EU, we also apply the relevant principles of the UK GDPR and GDPR respectively.
05
Sharing Your Information
We do not sell, rent or trade your personal information. We may share it only in the following limited circumstances:
Service providers — trusted third-party tools we use to operate our business (e.g. email platforms, scheduling tools, analytics). These providers are contractually bound to handle your data securely and only for the purposes we specify.
Legal requirements — if we are required by law, court order or regulatory authority to disclose information
Business transfer — in the unlikely event of a business sale or merger, personal data may be transferred as part of that transaction, subject to equivalent privacy protections
Third-party tools we use — Our website and operations may use tools including Google Analytics, Google Search Console, and scheduling or email platforms. Each of these has its own privacy policy and data handling practices. We encourage you to review them if you wish.
06
How Long We Keep Your Data
We retain personal information only for as long as necessary for the purposes it was collected, or as required by law.
Enquiry data — retained for up to 2 years after last contact, in case you return to discuss services
Client data — retained for 7 years after the end of an engagement, in line with Australian financial and legal record-keeping requirements
Analytics data — anonymised and aggregated; typically retained for up to 26 months within Google Analytics
Marketing communications — retained until you unsubscribe or request removal
When data is no longer required, we delete or anonymise it securely.
07
Your Rights
We retain personal information only for as long as necessary for the purposes it was collected, or as required by law.
Enquiry data — retained for up to 2 years after last contact, in case you return to discuss services
Client data — retained for 7 years after the end of an engagement, in line with Australian financial and legal record-keeping requirements
Analytics data — anonymised and aggregated; typically retained for up to 26 months within Google Analytics
Marketing communications — retained until you unsubscribe or request removal
When data is no longer required, we delete or anonymise it securely.
Australia: You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. UK/EU clients: You may contact the ICO (UK) or your local supervisory authority.
08
Security
We take reasonable technical and organisational steps to protect your personal information from unauthorised access, disclosure, alteration or destruction. Our website uses SSL encryption (HTTPS), and access to client data is restricted to authorised personnel only.
No method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security. If you become aware of any security concern, please contact us immediately.
09
Third-Party Links
Our website may contain links to third-party websites. Once you leave our site, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any external sites you visit. We are not responsible for the content or privacy practices of those sites.
10
Children's Privacy
Our services are directed at business owners and are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.
11
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Material changes that affect how we handle your personal information will be communicated to existing clients directly where practicable.
12
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal information, please get in touch:
Email: - info@completecircleconsulting.com
Website: - completecircleconsulting.com.au/contact
Location: - Rowville, Victoria, Australia
We aim to respond to all privacy-related enquiries within 5 business days.